Shaharia Samik

IT Support Specialist

Northern Virginia · Open to DC-area and remote roles

I help people get back to work when their technology gets in the way. Computer Science graduate with a systems-level understanding of how machines and networks actually function, paired with six-plus years of customer-facing work where explaining things clearly was the whole job.

Get in touch Résumé (PDF) LinkedIn GitHub

U.S. Citizen · Eligible to obtain security clearance

About

I finished my B.S. in Computer Science at George Mason University in 2026. The coursework that stuck with me most was the low-level material — Operating Systems, Network Systems, Database Concepts — because it explains the layer underneath the error message. When a machine misbehaves, I would rather know why than guess.

Alongside school I co-founded Entim Labs, where I am the sole engineer on client web projects and the person clients call when something breaks. That role taught me the part of support that is not technical: listening to a frustrated person, asking the right questions, and explaining the fix without jargon.

Across six-plus years I worked in high-volume restaurants, finishing as a shift lead. It is not a technical background, but it is where I learned to stay calm with a queue in front of me and keep people informed while I work.

Technical skills

IT Support & Service Desk

Built through coursework, self-study, and client work

  • Windows desktop troubleshooting
  • Active Directory / ADUC
  • ServiceNow ticketing
  • Remote support (AnyDesk)
  • Account & access management
  • Windows Server fundamentals

Networking

  • TCP/IP
  • DNS & DHCP
  • Wi-Fi and connectivity diagnostics
  • Network troubleshooting

Hardware & Operating Systems

  • Desktop hardware repair
  • Memory and storage diagnostics
  • Windows
  • macOS
  • Linux / Unix CLI

Productivity Platforms

  • Microsoft 365
  • Outlook
  • SharePoint
  • Teams
  • Excel
  • Google Workspace

Scripting & Development

From my Computer Science degree and client work

  • Python
  • Java
  • C
  • SQL
  • JavaScript
  • Git
  • GDB
  • Docker

Certifications

  • CompTIA A+ In progress
  • AWS fundamentals Self-study

Experience

  1. Software Engineer & Client Liaison · Entim Labs LLC (Co-Founder)

    Alexandria, VA · Jan 2025 – Present

    • Primary technical point of contact for clients — diagnose issues, resolve them, and explain the fix in plain language.
    • Sole engineer on several client web projects, owning everything from requirements gathering through deployment and ongoing maintenance.
    • Test and validate applications before release, catching problems before they reach users.
    • Translate non-technical business requirements into working technical solutions.

  2. Auto Salesperson · Auto Giants Mitsubishi

    Manassas, VA · Jun 2026 – Sep 2026

    • Maintained a CRM database of 200+ client records with a high bar for accuracy and data integrity.
    • Handled concurrent requests across phone, text, email, and in person, prioritizing by urgency.
    • Safeguarded confidential customer information.

  3. Shift Lead / Server · The Cheesecake Factory

    Tysons Corner, VA · Mar 2023 – May 2026

    • Supervised closing operations and verified team tasks were completed correctly and on time.
    • Processed transactions accurately in a high-volume environment, catching errors before they reached customers.
    • Kept customers and team members informed under sustained time pressure.

  4. Server · Founding Farmers

    McLean, VA · Feb 2022 – Mar 2023

    • Built rapport with guests through attentive, professional service.
    • Communicated clearly to resolve requests and keep the experience positive.

Projects

RSA Encryption & Digital Signature Lab

Python

Implemented RSA encryption, decryption, signing, and verification from scratch to understand how data is protected in transit. Demonstrated that altering a message or corrupting a signature causes verification to fail — the mechanism behind certificate and integrity checks.

Why it matters for support: this is the layer under TLS warnings and certificate errors.

Task Manager Shell

C

Built a custom shell that parses user input and executes commands, including process control for listing, suspending, and killing tasks. Used low-level system calls for process and memory management with no leaks.

Why it matters for support: process and resource management is what Task Manager is doing underneath.

Workshop Registration Database System

Java, SQL

Designed a normalized relational schema for registration records and wrote multi-table queries using joins and aggregations to report on the data.

Why it matters for support: the structure behind the ticketing and asset systems service desks run on.

Movie Review Classifier

Java

Built a text-classification pipeline over 25,000 reviews, reaching 85% accuracy by comparing algorithms and selecting the most consistent model. Converted raw text into structured data with automated batch processing.

Education

George Mason University

B.S. in Computer Science · Fairfax, VA · May 2026 · Dean's List

Relevant coursework

Contact

I am currently looking for entry-level IT support and help desk roles in the Virginia and DC area, or fully remote. The fastest way to reach me is email.